How do Webasto’s service processes work?

What does Libra Energy need from you as a customer?

• The starting point is the RMA form available in our webshop. Always fill it in as completely as possible. The more information we have about the fault, the better we can help you as a customer with a solution.
• To submit a warranty claim to Webasto, they ask the installer to complete a checklist and send some photos. You can find these here for the Pure and Pure II. Tip: Photos of the connection and dip switches are important to solve problems with Webasto chargers quickly and properly.
• In some cases, photos and the checklist are enough for Webasto to issue a credit. Nevertheless, it is more common that Webasto will want to test the charger in their factory first. Libra Energy will organise the transport.
• After testing, Webasto will send us a message stating what was wrong and whether this problem will be fixed within the warranty. In this, we will always follow Webasto’s judgement.
• If they give a warranty, Libra Energy will credit the purchase price.
• If there is no warranty, but the charger is defective, repair by Webasto is not an option.
• Chargers that are not defective will be returned by Webasto.