How do Webasto’s service processes work?

What does Libra Energy need from you as a customer?

• The starting point is the RMA formOpens in a new tab available in our webshop. Use the serial number or order number to find the product for which you want to submit a warranty claim. Open the order and click the RMA button. Always complete RMA requests as thoroughly as possible. The more information we have about a malfunction, the better and faster we can support you as a customer. An incomplete or incorrect problem description may lead to a wrong assessment of the situation and unnecessary costs.
• To submit a warranty claim to Webasto, they ask the installer to complete a checklist and send some photos. You can find these here for the Pure and Pure IIOpens in a new tab. Tip: Photos of the connection and dip switches are important to solve problems with Webasto chargers quickly and properly.
• In some cases, photos and the checklist are enough for Webasto to issue a credit. Nevertheless, it is more common that Webasto will want to test the charger in their factory first. Libra Energy will organise the transport.
• After testing, Webasto will send us a message stating what was wrong and whether this problem will be fixed within the warranty. In this, we will always follow Webasto’s judgement.
• If they give a warranty, Libra Energy will credit the purchase price.
• If there is no warranty, but the charger is defective, repair by Webasto is not an option.
• Chargers that are not defective will be returned by Webasto.