How do I register my return online?
Have you ordered something you no longer need or is a project not going as planned? Then you can easily register your return online. This can be done quickly and easily via the online return form in your webshop account. As you may have noticed, we have improved the RMA and return process. Below we explain step by step how to submit a return correctly.
Steps:
- Log inOpens in a new tab and click on ‘Orders & returns/RMAOpens in a new tab’ in your account.
- Go to your completed orders and click on the order for which you want to submit a return.
- Click on Return or RMA.
- Select the correct products or the entire order. Per product you can choose whether you want to submit an RMA or a return. Please note! If the order is older than 14 (business) days, you can only submit an RMA.
- Under “Problem description”, clearly state why you are submitting the return and do not forget to include photos.
Always check the Return conditions and Return instructions below.