Get in contact with the Technical Support team
Is er sprake van een defect, dan kun je rekenen op professionele assistentie waardoor je probleem snel verholpen is.
Technical Support
Problem with your installation? Check this first!
Do you have technical questions about your battery, EV charger, inverter or solar PV system?
Here you will find our service processes per category, as well as answers to frequently asked questions.
How do I submit an RMA?
In our webshop, we have improved the RMA and return process. Below we explain step by step how to submit an RMA correctly.
Steps:
- Log inOpens in a new tab and click on ‘Orders & returns/RMAOpens in a new tab’ in your account.
- Go to your completed orders and click on the order for which you want to submit an RMA.
- Click on Return or RMA
- Select the correct products or the entire order. Per product you can choose whether you want to submit an RMA or a return. Please note! If the order is older than 14 (business) days, you can only submit an RMA.
- Under “Problem description”, clearly state why you are submitting an RMA and do not forget to include photos.