How do I submit an RMA?

In our webshop, we have improved the RMA and return process. Below we explain step by step how to submit an RMA correctly.

Steps:

• Log inOpens in a new tab and click on ‘Orders & returns/RMA’ in your account.
• Go to your completed orders and click on the order for which you want to submit an RMA.
• Click on Return or RMA
• Select the correct products or the entire order. Per product you can choose whether you want to submit an RMA or a return. Please note! If the order is older than 14 (business) days, you can only submit an RMA.
• Under “Problem description”, clearly state why you are submitting an RMA and do not forget to include photos.

To ensure that we can return your exchanged or repaired products without delay after the summer holiday shutdown, we kindly ask you to indicate, when submitting an RMA, the date from which your company will be open again to receive deliveries.

Please enter the date in the 'Problem Description' field as follows: [day/month/year]