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Technical Support Academy

Here you will find an overview of technical support articles, manuals, and practical guidance on our products and systems. Use this knowledge base to quickly find answers, check settings, or get support with installation and configuration. New articles and updates are added regularly.

E-mobility

How do Alfen’s service processes work?

What is Alfen’s Smart Charging Network?

Person charging a white electric vehicle at a Eve Single charging station, connected by a blue cable.

How do I control my Eve Single charging station with Eve Connect?

Open electrical panel with various circuit breakers and switches neatly arranged inside. A device with a small screen called Zaptec Sense module that uses active load balancing is connected by a cable, set in a clean, neutral space.

Why is the Zaptec Sense P1 ideal for energy management optimisation?

Electric car charging at a Alfen wall-mounted charging station; a blue cable connects to a sleek black vehicle. The scene conveys modern, eco-friendly technology.

Alfen EV Charger Installation: Complete Guide for a Successful First Setup

A software interface for ACE Service Installer showing connectivity settings. Icons at the top suggest features, with 'Backoffice preset' set to 'Standalone'.

Why does an Alfen charger stop immediately after starting a charging session?

The icon of the MyEve application that displays a blue shield icon with a white wrench symbol centered inside.

How does Alfen’s Wireless Commissioning work?

Open electrical panel with various circuit breakers and switches neatly arranged inside. A device with a small screen called Zaptec Sense module that uses active load balancing is connected by a cable, set in a clean, neutral space.

How does active load balancing with Zaptec Sense work?

How do I create a shortcut to the solar-charging function of Peblar on my phone?

A Tibber Pulse smart meter on the left and a coiled Ethernet cable on the right against a light gray background

How does Tibber Pulse work with a Zaptec charger?

Storage

Close-up of the display of the Solis 3K-S5-3P inverter

Why does an inverter shut down?

A glowing, blue digital battery icon on a dark background, formed by interconnected lines and dots, giving a futuristic and tech-inspired feel.

What do you need to know about storing batteries?

A grid-like pattern of blue solar panels stretches to the horizon under a soft orange and pink sky, evoking a sense of calm and progressive innovation.

How do I configure a (hybrid) Huawei inverter and troubleshoot common issues?

A sleek, white Huawei router stands prominently against a backdrop of winding rivers and lush greenery, suggesting connectivity and innovation.

How do I configure a (hybrid) Huawei inverter with optimizers?

White battery storage container on green field with solar panels and wind turbine in background under blue sky with clouds.

What should you know about safely installing an Energy Storage System (ESS)?

hero-smar-port-faq

AC-coupled connection with Solis: The operation and application of the Smart Port

Solar

Close-up of a row of electrical terminal blocks with blue wires connected, in an industrial setting.

Which residual current device (RCD) should I install?

Close-up of hands working with a Solen cable

How can I connect strings in parallel?

Low-angle view of multiple rows of solar panels in need of cleaning

How can I keep my solar panels clean?

A man holding a solar panel above his head

Does a solar energy system need to be earthed?

A man holding a solar panel above his head

What Are the 10 Most Common Mistakes in Solar Energy Installations?

Close-up of the display of the Solis 3K-S5-3P inverter

Why does too much sun shut down a PV system?

Sunlight softly illuminates a grassy field with a wooden post in the foreground. Warm, serene tones create a peaceful and natural atmosphere.

How does the temperature coefficient affect the efficiency of a solar panel?

Close-up of a tightly coiled black cable against a blurred background of workshop tools, suggesting an industrial setting. The tone is orderly and functional.

How do I choose the right cable diameter?

Diagram of a series circuit with eight numbered components enclosed by arrows, labeled from left to right. Features three circles marked Uoc, V1, and V2.

How does an insulation fault occur, and how do you fix it?