How do I submit an RMA?

In our webshop, we have improved the RMA and return process. Below we explain step by step how to submit an RMA correctly.

Steps:

• Log inOpens in a new tab and click on ‘Orders & returns/RMAOpens in a new tab’ in your account.
• Go to your completed orders and click on the order for which you want to submit an RMA.
• Click on Return or RMA
• Select the correct products or the entire order. Per product you can choose whether you want to submit an RMA or a return. Please note! If the order is older than 14 (business) days, you can only submit an RMA.
• Under “Problem description”, clearly state why you are submitting an RMA and do not forget to include photos.

Check the service processes of our brands to see which information is required to submit a warranty claim.