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How does the service process for mounting materials work?

A rooftop with rows of silver mounting rails on black tiles, ready for solar panels, under a clear blue sky, conveying a sense of clean energy.

What does Libra Energy need from you as a customer?

  • The starting point is the RMA formOpens in a new tab available on our webshop. Use the serial number or order number to find the product for which you want to submit a warranty claim. Open the order and click the RMA button. Always complete RMA requests as thoroughly as possible. The more information we have about a malfunction, the better and faster we can support you as a customer. An incomplete or incorrect problem description may lead to a wrong assessment of the situation and unnecessary costs.
  • With the RMA form, we would like to receive a photo where the defects are clearly visible and preferably an order number where the material was ordered.
  • Reports about any defects or faults are considered on a case-by-case basis and forwarded by Libra Energy to the manufacturer. The manufacturer’s ruling will always be leading in the follow-up steps taken to resolve the service request as desired.