How does the service process for mounting materials work?

What does Libra Energy need from you as a customer?

• The starting point is the RMA form available on our webshop. Always fill it in as completely as possible. The more information we have about a service matter, the better and faster we can help you as a customer. An incomplete or inaccurate service request description can lead to a incorrect assessment of the situation and unnecessary costs.
• With the RMA form, we would like to receive a photo where the defects are clearly visible and preferably an order number where the material was ordered.
• Reports about any defects or faults are considered on a case-by-case basis and forwarded by Libra Energy to the manufacturer. The manufacturer’s ruling will always be leading in the follow-up steps taken to resolve the service request as desired.